Does GameStop Sell Video Games? What You Need To Know (Refunds, Returns, Warranty)

Everything you need to know about buying video games at GameStop in one place.

Wally

Updated:

October 18, 2023

We may earn a small commission when you click on a link and make a purchase. Read our Affiliate FAQ.

GameStop is the perfect place to shop video games for new to veteran players. Personally, I’ve shopped at GameStop many times due to their focus on all things games.

GameStop sells new and used video games at their store and online. Games, consoles, and accessories can all be purchased from the gaming-focused store. And the retailer sells software and hardware from all three major gaming brands: Nintendo, PlayStation, and Xbox.

In this handy article, I’ll be giving a general overview of buying games at GameStop.

And I’ll explain GameStop’s video game refund, replacement, warranty, and price matching policies to help you make an informed shopping decision.

If you’re interested in buying video games at GameStop, you can do so by visiting the site by clicking here.

Buying Video Games On GameStop: What You Need To Know

gamestop front side of store — Image: GameStop

GameStop is a dedicated gaming store that sells new and used games, preorders for upcoming purchases, and titles for Nintendo, PlayStation, and Xbox consoles. Most new and used games are also eligible for refunds and extended warranties.

Gamestop sells new and used video games

Additionally, GameStop also sells an assortment of games, hardware, and accessories for computer gaming (for use with computer gaming store applications such as Steam and Epic Games Store).

At GameStop, a host of accessories can be purchased for Nintendo Switch, PlayStation 4/5, and Xbox One/Series consoles which include

controllers
screen protectors (Nintendo Switch)
carrying cases
memory cards and extra storage
microphone headsets
and more

GameStop is different from any other store that sells video games because it primarily focuses on selling games (the word “game” is even in its name).

You can expect to find a wide range of video games and accessories when shopping at GameStop due to this game-centric focus.

Customers can also buy used video games at GameStop for a lower price than new games, or sell their own used games for cash or store credit to fund future purchases.

Visit GameStop’s Nintendo Store here.

Visit GameStop’s PlayStation Store here.

Visit GameStop’s Xbox Store here.

What Types Of Video Games Does GameStop Sell?

GameStop sells the newest video games, accessories, and consoles, including popular systems such as Nintendo Switch and Xbox Series X/S. Blockbuster games can be purchased alongside these consoles in stores or online, from Animal Crossing: New Horizons to Halo Infinite.

Gamestop sells the newest, most popular releases

GameStop has a large library of video games due to its gaming focus orientation.

The retail chain sells everything from popular well-known brands such as Call of Duty and Just Dance to niche fan-favorites like Hades and Overcooked.

Whether you’re buying a game for yourself or as a gift, you’ll most likely find the game you’re looking for at a local GameStop store or by visiting their website.

Keep in mind that some games are exclusive to a specific console. Check the game’s product page for system availability before purchasing.

Does GameStop Sell Retro Games?

GameStop sells over 1,500 retro video games for a litany of older consoles in addition to selling the latest and greatest games. Retro games can be purchased directly from their website and includes releases from the 1980s to the late 2000s.

Everything from Nintendo Entertainment System and Game Boy games to original Xbox and PlayStation 3 gems can be found in GameStop’s database of legacy video games.

This makes GameStop a perfect place to build up a collection of older releases or to shop for nostalgic titles from the past to give as gifts for friends and family.

GameStop Video Game Return And Refund Policy

New video games can be returned for a full refund at GameStop within 30 days of purchase. Opened items bought new are not eligible for refunds, while pre-owned games can also be returned within 7 days of purchase.

New video games can be returned for a full refund at GameStop

All new video games returned must be in their original boxes and have everything included.

Additionally, a proof of purchase (such as a receipt, email purchase confirmation, or email address) is required for video game returns or refunds at GameStop.

View GameStop’s refund policy here.

GameStop’s Video Game Exchange Policy

Defective video games, opened or unopened, can be exchanged at GameStop within 30 days of purchase. Games can be exchanged for the identical item only.

defective items can be exchanged at GameStop

Additionally, a proof of purchase (such as a receipt, email purchase confirmation, or email address) is required for video game exchanges at GameStop.

View GameStop’s exchange policy here.

GameStop’s Video Game Warranty Policy

GameStop provides a one-time Product Replacement Plan warranty for new or used video games that covers normal wear and tear. The cost of the 1-year warranty varies dependent upon the price of the game and is entirely optional.

GameStop provides an optional 1-year product replacement warranty

The Product Replacement Plan covers product failure along with normal wear and tear defects, printing errors, and mechanical issues with the software.

The plan does not cover customer damage such as cracking or smashing the video game or spilling liquids on it.

Furthermore, the warranty costs $1.99 for $19.99 games and $3.99 for games 59.99 and up.

GameStop’s warranty grants extra peace-of-mind for a few dollars more and provides competitive pricing with other warranties.

GAME PRICE	WARRANTY COST*
up to $10	$0.99
$10+ to $20	$1.99
$20+ to $40	$2.99
$40+ to $100+	$3.99

*Warranty costs are subject to change.

Since most new games cost $59.99, expect to pay $3.99 for a 1-year video game replacement plan at GameStop if you choose to buy a warranty.

View GameStop’s warranty policy here.

GameStop’s Video Game Price Match Policy

As of 2021, video games can be price matched at GameStop in-store. The customer must show a GameStop employee the ad or website that includes the lower price. Price matches must be from local competitors and qualifying online stores.

Video games can be price matched at GameStop in store

Examples of qualifying local competitors and online stores that can be price matched at GameStop include

Amazon
Target
other GameStop stores

Price matched items must be identical and in-stock at qualifying competing locations.

Simply show the GameStop employee, manager, or cashier the lower cost of a video game you want to purchase to price match.

Popular Twitter video game deals guru Wario64 (along with many former GameStop employees and customers) confirmed GameStop’s video game price matching policy on April 28th, 2021.

Price matching policy is similar from other retailers: must be exact advertised prices (excludes things like bundles, rebates, coupons, flash deals, etc.), must be for exact product, in-stock at competitor, no matching against Amazon/Walmart marketplace listings https://t.co/neQ1s162XT
— Wario64 (@Wario64) April 28, 2021

Keep in mind that price matching may not be enforced at all GameStop locations.

How To Buy A Video Game On GameStop Online

Overall, buying video games on GameStop.com is simple. Search for a game you want, add it to your cart, and ship it to an address. The game will arrive a few days later, depending on your shipping speed.

buying video games on GameStop online is simple

You’ll need a free GameStop account to buy video games on GameStop.com. You can make an account by clicking here.

Then, add a payment method (such as PayPal or a Debit or Credit card) and a shipping address.

You’re now ready to shop and can now buy games online at GameStop.

Buying Games On GameStop.com: Step-By-Step

visit GameStop.com
search for a game in the search box
tap/click on the game
tap/click on Add To Cart
tap/click Cart icon
tap/click Proceed to Checkout
choose your payment method
choose your shipping address
tap/click Place Order button to order

Enjoy shopping and buying games on GameStop and reaping all the benefits that come with doing so.

How To Buy Video Games In-Store At GameStop

Video games can be purchased in-store at GameStop. Buying games at a physical GameStop location is as easy as finding a nearby store, searching for the correct title, and purchasing it at the cash register.

Video games can be purchased in-store at Gamestop

In total, GameStop accepts over 5 payment methods, both in store and online. Payment options accepted at GameStop stores include cash, credit cards, flex pay options, gift cards, and reward certificates.