Does Best Buy Sell Video Games? What You Need To Know (Refunds, Returns, Warranty)

Everything you need to know about buying video games at Best Buy in one place.

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best buy logo on blue background
best buy logo on blue background

If you’re a first time video game buyer, an avid player, or looking to get back into gaming, then Best Buy is the store for you. In fact, I often purchase video games at Best Buy and I recommend you do the same.

Best Buy sells new video games at their store and online. Games can be found in Best Buy’s gaming department along with accessories, controllers, and storage. The retailer sells games, hardware, and peripherals from all three major gaming brands: Nintendo, PlayStation, and Xbox.

In this handy article, I’ll be giving a general overview of buying games on Best Buy.

I’ll also explain Best Buy’s video game refund, replacement, warranty, and price matching policies to help you make an informed shopping decision.


If you’re interested in buying video games at Best Buy, you can do so by visiting the site by clicking here.


Buying Video Games At Best Buy: What You Need To Know

best buy sign, front of building of actual store
Image: Best Buy

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Best Buy sells new video games directly through their website and in-store. New games can be preordered before release to ensure a copy on launch day. And games bought at Best Buy can be returned and refunded for their full amount.


Best Buy sells new video games at their store and online


Best Buy also offer optional warranties to protect gaming purchases. And Best Buy carries a wealth of video game-related items.

A host of accessories can be purchased for Nintendo Switch, PlayStation 4/5, and Xbox One/Series consoles which include

  • controllers
  • screen protectors (Nintendo Switch)
  • carrying cases
  • memory cards and extra storage
  • microphone headsets
  • and more

Best Buy being an electronics company is the store’s strength as it relates to purchasing games.

Not only can customers purchase games, consoles, and accessories at a Best Buy location, but they can also buy a host of other electronics that supplement or complete a video game purchase.

Players can buy televisions and the required HDMI cables to connect their console to the television, as well as a host of storage solutions from USB thumb sticks to hard drives to download and store games.

Overall, Best Buy is a fine choice and can often be a “one-stop shop” to purchase video games.

  • Visit Best Buy Nintendo Store here.
  • Visit Best Buy PlayStation Store here.
  • Visit Best Buy Xbox Store here.

What Types Of Video Games Does Best Buy Sell?

Best Buy sells the newest, most talked-about video games, consoles, and accessories. Popular consoles such as Nintendo Switch and Xbox Series X can be purchased alongside blockbuster games like Halo and Mario Kart 8 Deluxe.


Best Buy sells the newest video games


Best Buy’s library of video games is vast, from popular sensations such as Madden NFL and the Pokémon series to households brands such as Mario, Sonic, and Minecraft.

You will more than likely find the game you’re looking for whether you’re buying it for yourself, a friend, or as a gift.

Just keep in mind that some games are exclusive to a specific console. The Best Buy product page will tell you what system the game is for before buying.

Popular Video Game Systems At Best Buy

  • Gaming computers
  • Gaming laptops
  • Nintendo Switch
  • PlayStation 4
  • PlayStation 5
  • Xbox One
  • Xbox Series S
  • Xbox Series S

Popular Video Game Series At Best Buy

  • Animal Crossing: New Horizons
  • Assassin’s Creed series
  • Call of Duty series
  • Just Dance series
  • LEGO Harry Potter Collection
  • Mario Kart Live: Home Circuit
  • Minecraft
  • Mortal Kombat series
  • NBA 2K
  • Roblox gift cards
  • Super Mario Odyssey
  • The Legend of Zelda series
  • Tony Hawk’s Pro Skater 1 and 2

In addition to the latest and great video games they have to offer, Best Buy also sells video games for consoles released in the last 10 years.

The selection of titles, however, is quite small and gets smaller as time goes on to make room for new products. Keep that in mind when shopping for older games at Best Buy.


Best Buy Video Game Return/Refund Policy

Video games can be returned to Best Buy within 15 days, 30 days for Best Buy Elite members, 45 days for Best Buy Elite Plus members, and 60 days for Best Buy Totaltech members. Games must be unopened for a full refund.


Video games can be returned to Best Buy within 15 days


Best Buy may not grant returns or refunds for opened video games, dependent upon the game’s purchase date and whether it’s damaged or if included digital codes have already been activated.

Opened video games may also result in restocking fees or partial refunds.

Furthermore, digital games and digital game codes cannot be returned or refunded once activated.

A proof of purchase (such as a receipt, email purchase confirmation, or email address) may be required for video game returns or refunds at Best Buy.

View Best Buy’s return policy here.

Best Buy Video Game Exchange Policy

Video games can be exchanged at Best Buy, but only for the identical item. A game must be damaged, defective, or an incorrect game delivered to be eligible for an exchange.

The exchange period for games is the same as the return period: 15 days standard and up to 45 days for Best Buy members.


Video games can be exchanged at Best Buy but only for the identical item


You must have a proof of purchase (such as a receipt, email purchase confirmation, or email address) to exchange video games or to receive a refund at Best Buy.

View Best Buy’s exchange policy here.


Best Buy Video Game Warranty Policy

Best Buy offers extended 2-year warranties for video games through its Geek Squad program. The warranty covers repairs the manufacturer’s warranty does not, and goes into effect after the manufacturer’s warranty has ended.


Best Buy offers extended 2 year warranties for video game


Cost of the warranty varies by the price of the game purchased.

For example, an extended 2-year warranty for video game software costs $3.99 for $19.99 games but $7.99 for $59.99 games.


GAME PRICEWARRANTY COST*
up to $10$2.99
$10+ to $20$3.99
$20+ to $30$4.99
$30+ to $40$5.99
$40+ to $50$6.99
$50+ to $60$7.99

*Warranty costs are subject to change.

View Best Buy’s warranty policy here.


Best Buy Video Game Price Match Policy

Video games can be price matched at Best Buy in store and online. The customer must show a Best Buy customer service representative the ad or website with the lower price. Price matches must be from local competitors and qualifying online stores.


Video games can be price matched at Best Buy in store and online


Examples of local competitors Best Buy will price match include

  • Target
  • Walmart

Examples of qualifying online stores Best Buy will price match include

  • Amazon
  • Crutchfield
  • Dell
  • HP
  • Target
  • Tigerdirect
  • Walmart

The price matched video game must be a new item and identical at both stores for Best Buy to grant the lower price.

Make sure the game has the same model number as well as the same video game console before price matching.

View Best Buy’s price match policy here.


How To Buy A Video Game On Best Buy Online

Overall, buying video games on Best Buy online is simple. Search for a game you want, add it to your cart, and ship it to an address. The game will arrive a few days later, depending on your shipping speed.


buying video games on Best Buy online is simple


Of course, you will need a free Best Buy account to buy video games on Best Buy, which you can create by clicking here.

Then, add a payment method (such as PayPal or a Debit or Credit card).

In total, Best Buy’s website accepts over 14 payment methods, according to the official Best Buy website. Payment options accepted at BestBuy.com include PayPal, credit cards, gift cards, reward points, and reward certificates.


BEST BUY ACCEPTED ONLINE PAYMENT METHODS
American Express
Best Buy Gift Cards
Best Buy for Business Card
Best Buy or My Best Buy Credit Card
Diners Club
Discover
JCB
MasterCard
My Best Buy Visa
My Best Buy reward certificates
PayPal
Reward points
Visa

Finally, add your shipping address where you want your video game to be delivered.

You’re now ready to shop and can now buy games on BestBuy.com.

Buying Games Online At Best Buy: Step-By-Step

  1. visit BestBuy.com
  2. search for a game in the search box
  3. tap/click on the game
  4. tap/click on Add To Cart button
  5. tap/click Checkout
  6. choose your payment method
  7. choose your shipping address
  8. tap/click Place Your Order button

Enjoy shopping and buying games at Best Buy online and reaping all the benefits that come with doing so.


How To Buy Video Games In-Store At Best Buy

Video games can be purchased in-store at Best Buy. Buying games at a physical Best Buy location is as easy as finding a nearby store, searching for the game you want in the gaming department, and purchasing it at the cash register.


Video games can be purchased in-store at Best Buy


In total, Best Buy accepts over 16 payment methods, according to the official Best Buy website. Payment options accepted at Best Buy stores include cash, credit cards, gift cards, checks, and reward certificates.


BEST BUY ACCEPTED IN-STORE PAYMENT METHODS
American Express
Best Buy Commercial Card
Best Buy Gift Cards
Best Buy for Business Card
Best Buy or My Best Buy Credit Card
Cash
Diners Club
Discover
JCB
MasterCard
My Best Buy Visa
My Best Buy reward certificates
Personal checks, business checks or cashier’s checks
Vendor coupon
Visa

Use Best Buy’s official Store Locator to find the store nearest you by clicking here.


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(Screenshots taken by me. Images sourced from product pages, websites, or social media and are credited appropriately. Logos, images, etc. belong to their respective owners. All information current at time of publication.)

SOURCES: Best Buy

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Wally GX

Writer, creator Bucket List Games

Bucket List Games